How to Request Arbitration on DAREN

3 min readFeb 1, 2024

DAREN features a unique “Arbitration” function. This feature allows buyers to receive a refund for their payment if the seller fails to provide feedback or does not respond after payment. Let’s explore how to apply for arbitration below.

1. Arbitration Conditions:

Buyers can request arbitration after payment and before confirming the order.
Since sellers can automatically withdraw funds 7 days after submitting the order, buyers need to request arbitration within 7 days of the seller’s order submission.

2. Accessing the My Order Page:

Log in to your DAREN account.
Click on the menu in the top right corner to enter the “My Order” page.

3. Finding the Relevant Order:

Find the order you wish to apply for arbitration in the “My Order”.

4. Applying for Arbitration:

Click on the order, then select “Request Arbitration” or a similar option.

5. Submitting Evidence:

In the arbitration application form, detail your situation and why you are dissatisfied with the service.
Submit relevant text and photo evidence. Ensure all evidence is clear and pertinent.

6. Generating an Arbitration Order:

After submitting evidence, the system will generate an arbitration order.
You can view this order in the “Mini Court”.

7. Arbitration Period:

Orders entering the Mini Court will have a 7-day arbitration period.
During this period, users holding DAREN Judge NFTs can vote on the arbitration order.

8. Arbitration Results and Withdrawal:

After 7 days, the arbitration result will be announced.
The winning party can withdraw funds.

9. Arbitration Fees and Voting Rewards:

A 10% service fee will be charged for the arbitration process.
After the arbitration ends, when the winning party withdraws, voting rewards will be distributed in DT form among users who participated in voting.

10. Email Notifications:

DAREN platform will notify you by email at various stages of arbitration, including updates on order status.
Please ensure your email address is correct and check your emails regularly.

Please note that arbitration is an important and serious process and should only be initiated if there is a firm belief in having sufficient grounds. Ensure that the evidence you provide is accurate and precise to facilitate a smooth arbitration process. If you encounter any problems during the arbitration application process, refer to DAREN platform’s help documents or contact customer service for assistance.